The Director of Client Service - Information Management has primary responsibility for the development of new business; the management of existing clients, engagements and Consultants; and participates in recruiting of Consultants. This position will be located in Seattle.
RESPONSIBILITIES
- Continually develop new business by identifying target clients, networking, meeting with target clients, and selling all Resources' service lines.
- Cultivate and expand existing business relationships through frequent communication and regular client visits.
- Sell projects to new and existing clients, clarifying the scope of projects with clients, identifying business solutions, presenting qualified Consultants to the client, and negotiating billing arrangements.
- Represent Resources in appropriate professional and community organizations.
- Identify future project needs of client and minimizes engagement disruption through managing engagement and ensuring clients' expectations are met.
- Minimize Consultants "unassigned time" by managing Consultant roll off dates and communicating regularly with Consultants regarding additional client needs and/or other appropriate engagement in the pipelines.
- Assist in the recruitment of Consultants, conduct interviews and assess skill set and competencies of candidates, negotiate Consultants' compensation.
- Ensure approved business contracts are executed by taking responsibilities for the completion of all engagement paperwork.
- Support team goals of the office by participating in strategy meetings, including discussing candidate and Consultant pipeline, marketing strategies, and current challenges.
- Provide for timely collection of receivables by monitoring payment of client invoices.
- Maintain strong communications with Consultants assigned to client engagements.
PROFESSIONAL QUALIFICATIONS
- Minimum Requirements: Ten (10) years of experience, including Big Four IT consulting experience and management level experience in the IT consulting industry; a professional network in the Seattle area; systems implementation and ERP experience; and a 4-year bachelor degree.
- Experience identifying opportunities with clients, networking and generating leads.
- Demonstrated track record of positive change in all positions held.
PERSONAL CHARACTERISTICS:
- A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles.
- Ability to respond effectively and quickly to clients' needs and issues.
- Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, consultants and management.
- Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships.
Resources Global Professionals offers an attractive compensation and benefits package that includes: competitive base salary, medical/dental, bonus incentive plan, 401(k), employee stock purchase plan, and stock options. The long-term success of this individual will only be limited by his/her performance. For this position, we do not offer relocation assistance.
